{
  "$id": "https://schema.nfh.global/SupportInfo/v2.1",
  "x-iri": "https://schema.nfh.global/SupportInfo/v2.1",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "description": "Canonical support contact for an entity, mapped to schema.org ContactPoint.",
  "title": "SupportInfo",
  "x-tags": [
    "common"
  ],
  "type": "object",
  "properties": {
    "channels": {
      "description": "Available support channels.",
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "PHONE",
          "EMAIL",
          "WEB",
          "CHAT",
          "WHATSAPP",
          "IN_APP",
          "OTHER"
        ]
      }
    },
    "email": {
      "description": "Support email address.",
      "type": "string",
      "format": "email"
    },
    "hoursAvailable": {
      "description": "Human-readable support hours (local time)",
      "type": "string"
    },
    "name": {
      "description": "Name of the support organization or contact.",
      "type": "string"
    },
    "telephone": {
      "description": "Telephone number.",
      "type": "string"
    },
    "chat": {
      "description": "Embeddable chat endpoint for support.",
      "type": "string",
      "format": "uri"
    },
    "url": {
      "description": "Generic URL to a support page.",
      "type": "string",
      "format": "uri"
    },
    "callbackStatus": {
      "description": "Status of a support callback request. Indicates whether a callback has been requested, scheduled, or completed.",
      "type": "string"
    }
  },
  "required": [],
  "additionalProperties": false
}